Creating a Help Desk Ticket

Help Desk Tickets:

It is important for us to track all the issues and how efficient we were helping you to solve it. We are encouraging all Texans Can employees to submit a Help Desk ticket any time that you are having any type of technology issues.

If you have any IT related issue, we ask that you create a ticket using your service desk feature. You can also call us directly by dialing extension 1993 from your desk phone, or dialing 214-944-1993 from any land line or cell phone.

Once you have logged in to your Texanscan e-mail. Please make sure to navigate to the more option icon on the top right of your e-mail page.

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Once you have selection the option, various options associated with your e-mail will appear. Scroll down the screen and at the bottom of the options panned you will notice the option for MOJO Helpdesk.

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To download this instructions click Here

Any questions contact us at 214-944-1993